{"id":15185,"date":"2018-01-10T10:00:49","date_gmt":"2018-01-10T13:00:49","guid":{"rendered":"http:\/\/soloweb.com.br\/blog\/?p=15185"},"modified":"2018-01-10T10:00:49","modified_gmt":"2018-01-10T13:00:49","slug":"ferramentas-de-helpdesk-wordpress","status":"publish","type":"post","link":"https:\/\/soloweb.com.br\/blog\/2018\/01\/10\/ferramentas-de-helpdesk-wordpress\/","title":{"rendered":"Ferramentas de Helpdesk WordPress"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p>O WordPress vem se mostrando uma ferramenta bastante vers\u00e1til. Isso se deve por ela ser uma ferramenta opensource e sua comunidade vem crescendo bastante.<\/p>\n<p>V\u00e1rios plugins vem sendo desenvolvidos para o WordPress, uma infinidade de ferramentas, onde voc\u00ea poder\u00e1 criar desde uma loja virtual at\u00e9 um sistema de chamado. E \u00e9 disso que vamos falar hoje, quais os principais plugins de helpdesk que voc\u00ea pode utilizar no WordPress.<\/p>\n<p>S\u00e3o Eles:<\/p>\n<h3>1. Help Scout<\/h3>\n<p>Help Scout \u00e9 um dos principais software de suporte ao cliente para empresas online. \u00c9 extremamente f\u00e1cil de usar, e j\u00e1 existem plugins que permitem integr\u00e1-lo ao seu site WordPress.<\/p>\n<p>Existe a integra\u00e7\u00e3o do Help Scout para downloads digitais f\u00e1ceis e plugins do WooCommerce Help Scout que permitem que o seu site WordPress funcione com o Help Scout.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15189 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/woocommerce-helpscout-300x173.jpg\" alt=\"\" width=\"376\" height=\"217\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/woocommerce-helpscout-300x173.jpg 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/woocommerce-helpscout.jpg 520w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/><\/p>\n<h3>2.\u00a0Zendesk for WordPress<\/h3>\n<p>O Zendesk \u00e9 outro sistema popular de suporte ao cliente e ticket para empresas. Ele suporta equipes, m\u00faltiplos produtos, docs e funciona muito bem com sites baseados em WordPress.<\/p>\n<p>O Zendesk para WordPress permite integrar de forma perfeita o sistema de suporte ao cliente Zendesk no seu site WordPress.<\/p>\n<p>Ele permite que usu\u00e1rios registrados no seu site WordPress acessem o servi\u00e7o de ajuda sem mudar de conta. Voc\u00ea pode ver seus tickets no painel do WordPress. Voc\u00ea pode at\u00e9 converter coment\u00e1rios em tickets de suporte.<\/p>\n<p>O plugin tamb\u00e9m permite que voc\u00ea adicione a guia Zendesk Dropbox a qualquer p\u00e1gina no seu site WordPress.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-15192 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/zendesk-for-wp1-300x190.png\" alt=\"\" width=\"321\" height=\"203\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/zendesk-for-wp1-300x190.png 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/zendesk-for-wp1.png 520w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/p>\n<h3>3. Awesome Support<\/h3>\n<p>O Awesome Support \u00e9 um plugin de suporte aberto do WordPress, que funciona inteiramente no seu site WordPress. O plugin b\u00e1sico est\u00e1 dispon\u00edvel gratuitamente e \u00e9 bom o suficiente para ser usado como um sistema de help desk.<\/p>\n<p>Voc\u00ea pode ampliar os recursos usando addons pagos. Ele fornece um sistema de emiss\u00e3o de ticket, notifica\u00e7\u00f5es por e-mail, acesso restrito, arquivos e carregamentos de m\u00eddia. Voc\u00ea tamb\u00e9m pode adicionar seus pr\u00f3prios campos para estender os formul\u00e1rios de ingresso usando campos personalizados.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-15186 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/awesome-support-300x157.png\" alt=\"\" width=\"332\" height=\"174\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/awesome-support-300x157.png 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/awesome-support-390x205.png 390w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/awesome-support.png 520w\" sizes=\"auto, (max-width: 332px) 100vw, 332px\" \/><\/p>\n<h3>4. WPHelpDesk<\/h3>\n<p>O WPHelpDesk \u00e9 um complemento premium do WordPress help desk. Ele \u00e9 executado no seu pr\u00f3prio site WordPress, permitindo controle total sobre seu sistema de suporte.<\/p>\n<p>Integra-se perfeitamente no seu site WordPress e pode ser usado com qualquer tema do mesmo. Voc\u00ea recebe agentes ilimitados, notifica\u00e7\u00f5es por e-mail, sistema de emiss\u00e3o de tickets, arquivos e carregamentos de m\u00eddia e campos personalizados. O site do plugin possui uma demo onde voc\u00ea pode testar o back-end e o front-end do software.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15190 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wphelpdesk-300x190.jpg\" alt=\"\" width=\"300\" height=\"190\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wphelpdesk-300x190.jpg 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wphelpdesk.jpg 520w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>5.\u00a0WP Support Plus Responsive Ticket System<\/h3>\n<p>O WP Support Plus \u00e9 um plugin gratuito para adicionar a se\u00e7\u00e3o de suporte ao cliente no seu site WordPress. Permite aos usu\u00e1rios criar ingressos, escolher categoria, status e prioridade para ingressos.<\/p>\n<p>Al\u00e9m dos agentes, ele vem com um papel de usu\u00e1rio supervisor tamb\u00e9m. O plugin usa o Ajax, que torna a submiss\u00e3o de tickets e suporte ao cliente mais f\u00e1cil e r\u00e1pido. As tradu\u00e7\u00f5es est\u00e3o dispon\u00edveis para mais de uma d\u00fazia de idiomas.<\/p>\n<p>Ele tamb\u00e9m permite que voc\u00ea adicione uma guia de suporte para ser exibida em todas as suas p\u00e1ginas e postagens do WordPress. Os usu\u00e1rios podem clicar na guia para selecionar o canal de suporte ou abrir um ticket.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15191 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wpsupportplus-300x185.png\" alt=\"\" width=\"300\" height=\"185\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wpsupportplus-300x185.png 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/wpsupportplus.png 520w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>6. Sola Support Ticket<\/h3>\n<p>Outra boa maneira de adicionar um sistema de suporte ao cliente no WordPress \u00e9 usando o plugin Sola Support Tickets. Este complemento gratuito adiciona um sistema completo de emiss\u00e3o de bilhetes com todos os sinais de notifica\u00e7\u00e3o que voc\u00ea precisaria para executar um sistema de suporte eficiente.<\/p>\n<p>O plug-in gratuito s\u00f3 vem com um agente de suporte, ent\u00e3o voc\u00ea precisar\u00e1 comprar o complemento pago para obter o m\u00e1ximo de vantagem do plugin.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15188 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/sola-support-tickets-300x182.png\" alt=\"\" width=\"300\" height=\"182\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/sola-support-tickets-300x182.png 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/sola-support-tickets.png 520w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>7. bbPress<\/h3>\n<p>bbPress \u00e9 um software de f\u00f3rum leve feito para WordPress. Ele \u00e9 eficientemente usado por algumas empresas do WordPress como seu f\u00f3rum de suporte ao cliente.<\/p>\n<p>Se voc\u00ea decidir usar o bbPress para suporte ao cliente, ent\u00e3o voc\u00ea precisar\u00e1 configurar v\u00e1rios plugins adicionais para instalar.<\/p>\n<p>No entanto, com notifica\u00e7\u00f5es embutidas, extensibilidade f\u00e1cil e muitos plugins de complemento fazem do bbPress um concorrente vi\u00e1vel para ser considerado para um f\u00f3rum de suporte.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-15187 aligncenter\" src=\"http:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/bbpress-300x185.jpg\" alt=\"\" width=\"300\" height=\"185\" srcset=\"https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/bbpress-300x185.jpg 300w, https:\/\/soloweb.com.br\/blog\/wp-content\/uploads\/2018\/01\/bbpress.jpg 520w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Esperamos ter ajudado com este artigo, lembrando que o WordPress a uma infinidade de ferramenta, essas foram algumas das mais utilizadas.<\/p>\n<p>Caso esteja precisando de hospedagem para seu site em WordPress, a <a href=\"https:\/\/soloweb.com.br\">SOLOWEB<\/a> tem o prazer em ajudar, fale com nossa equipe, atrav\u00e9s dos canais de atendimento, vamos ter o prazer em lhe atender.<\/p>\n<p>Conhe\u00e7a nossos planos, acesse <a href=\"https:\/\/www.soloweb.com.br\">https:\/\/www.soloweb.com.br<\/a><\/p>\n<h5>Hospedagens a partir R$9,90** fale conosco.<\/h5>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; O WordPress vem se mostrando uma ferramenta bastante vers\u00e1til. Isso se deve por ela ser uma ferramenta opensource e<\/p>\n","protected":false},"author":5,"featured_media":15046,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","footnotes":""},"categories":[25],"tags":[],"class_list":["post-15185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geral"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ferramentas de Helpdesk Wordpress - SOLOWEB Tecnologia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/soloweb.com.br\/blog\/2018\/01\/10\/ferramentas-de-helpdesk-wordpress\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ferramentas de Helpdesk Wordpress - SOLOWEB Tecnologia\" \/>\n<meta property=\"og:description\" content=\"&nbsp; O WordPress vem se mostrando uma ferramenta bastante vers\u00e1til. 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